Beame the Ghost

I bought my car in 2020 and this so called beame tracker or whatever had already been installed in my car and from 2020 they’ve been debited my account and yet I have not heard or receive any documentation from them, I’ve tried calling them several times but no luck but last week when I phoned and the guy who claimed to be working for the customer services said he can’t assist he will have to accelerate my query to accounts I was just in disbelief that he himself couldn’t not tell me anything about my account or what I’m paying for but he’s working at beame customer care!!!and better yet they continue to debit my account every month and all I want to know is what am I paying for?