Beame protect - unanswered claims

December I had a look at my budget and decided I should add the beame protect services to my current billing. I was charge for December and Jan, on Thursday 01.02.2018 I received a fine in the post and decided this would be an excellent opportunity to make use of Beame protect services, logged a claim via the app and got a message that they would be in contact shortly. Days passed and by Monday I have not heard anything from them, Logged the claim again, this time from the website, got the same message of being contacted shortly, guess what, its Tuesday afternoon and i am yet to be contacted. You can go ahead and cancel the monthly beame protect service and refund my money. This is ridiculous that i have to struggle like this for a service that I pay for.