PM
PHUMLILE M
1 reviews | Active since Dec 2013
08 Oct 2021, 07:26
Beame poor customer service
I have been trying from the 19th of September to cancel a tracker unit as the car is longer with me and been sold. I have emailed, phoned and chatted with the online consultant but till today I have not received any feedback if the contract has been cancelled. We are approaching 25th and I am sure they will still debit for the vehicle that has been sold. But when you enquire about joining them they call you 100th time.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
08 Oct 2021, 09:29Good Day Phumlile M
We can confirm that an agent did get in contact with you and has assisted with termination.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted with termination.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Oct 2021, 09:29
Official
Good Day Phumlile M
We can confirm that an agent did get in contact with you and has assisted with termination.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted with termination.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***