BEAME POOR CUSTOME CARE

Dear Beame,

As your customer for past 13 years, I an extremely disappointed in your “CUSTOMER CARE”

Firstly, please refer to below mail where I requested cancellation of my contract – that includes both vehicles on 31 March 2025 where all my contact details are clear.

Up until yesterday, no response from your “CUSTOMER CARE” – I made a call to your Care Line on *** @ 11:08AM. I was confronted by an agent who requested my details, which I shared and then says that an email was sent to me, stating that I need to pay a cancelation fee. My response, to what email did you send the mail too and she had mentioned a previous email address. I say again my contact details from my below mail is clear. I requested that the mail be sent to my below email – *** - I am still waiting for this so-called mail to be re-sent?

Furthermore, when the VW Caddy JKY 190 EC was sold, a sales team agent called me to say that this will be cancelled and my new vehicle JTS 575 EC will be vehicle on contract. This about 2 years ago where I am still paying the tracker of the sold vehicle. I have followed up on your web site and called with no response. Please note, I am not complaining about this – my complaint is for your BAD CUSTOMER CARE. I currently have a different vehicle which is not on Tracker and am not prepared to add this vehicle until this is sorted out.

I would appreciate a call from the Customer Care Manager that we can sort this out.