1 reviews | Active since Mar 2012
BEAME NOT WORKING
<p>I've never seen a company give such bad service as Beame/Mix Telematics, I keep getting messages from my app that my tracker is not working (unit status: down).</p> <p>I've logged a call (Ref: ********** 6) no response as yet, this isn’t the 1st mail some of the mails just bounce (no response).</p> <p>When phoning the company to report my tracker and find out whats happening you get placed on hold or the phone just keep ringing.</p> <p>Every month my debit order goes off for a unit that isn’t working, I’ve read multiple reviews where everyone complains about the same issue.<br />I demand a refund for the faulty unit and to get this fixed asap.</p>
Dear Tean
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for your experience and assure you that this is not a reflection of our service levels .
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
Email ********** />www.mixtelematics.com
Dear Tean
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for your experience and assure you that this is not a reflection of our service levels .
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
Email ********** />www.mixtelematics.com
Hi
Can someone be sent to my work like when the tracker was installed or do I need to go to a fitment center.
Regards
Hi
Can someone be sent to my work like when the tracker was installed or do I need to go to a fitment center.
Regards
Dear Tean
Thank you for your time in allowing me to call and explain in detail what the situation is with our Beame product.
As we discussed you will need to go to an approved fitment centre to have the unit repaired.
Should you have any further queries please contact me directly
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
********** /> www.mixtelematics.com
Dear Tean
Thank you for your time in allowing me to call and explain in detail what the situation is with our Beame product.
As we discussed you will need to go to an approved fitment centre to have the unit repaired.
Should you have any further queries please contact me directly
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
********** /> www.mixtelematics.com
Still no refund on the monthly instalments, can you please provide me with an update.
Would it be possible to send someone out to replace the faulty unit, things are hectic at work and I havent had time to go to get the unit replaced.
Still no refund on the monthly instalments, can you please provide me with an update.
Would it be possible to send someone out to replace the faulty unit, things are hectic at work and I havent had time to go to get the unit replaced.
Dear Tean
We thank you for your post and for allowing us the opportunity to respond.
Your matix account was credited as per our agreement, therefore we did not bill your bank account for the month of September 2016
The premium went off the credit
Plaese let me know should you require further assitance
Regards
Thato Mashimbye
Customer Care Supervisor
Dear Tean
We thank you for your post and for allowing us the opportunity to respond.
Your matix account was credited as per our agreement, therefore we did not bill your bank account for the month of September 2016
The premium went off the credit
Plaese let me know should you require further assitance
Regards
Thato Mashimbye
Customer Care Supervisor