NL
Nico L

1 reviews | Active since May 2018

10 May 2018, 13:53

Beame - Not so great!

I have been struggling to get hold of a sales consultant since Monday 7 May with no luck. I have left a message to request a callback but no response. If this is the level of service provided to potential customers what would the service be like when one actually becomes a customer???

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply10 May 2018, 15:00
Official

Dear Nico Liebenberg

From the outset we wish to apologise for the inconvenience caused.

We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.

I refer to your telephonic discussion Felicia Van Wyk and confirm that your query has been successfully resolved.

Should you require any further assistance please do not hesitate to contact me directly.

Kind regards.

Thato Mashimbye

Customer care Supervisor

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