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Tricia E

1 reviews | Active since Feb 2018

19 Aug 2021, 12:27

BEAME MIX TELEMATICS AFRICA.

I emailed this company in March to cancel this agreement. I was given a reference number and told some one would get in touch.

I have never received an answer. Phoned numerous times, hung on for 30/40 minutes at a time. I wont repeat all my previous comments as to all the problems with this company. I received an answer via Hello Peter on 17th June,

"We can confirm that an agent did get in touch with you and has CONFIRMED CANCELLATION OF THE ACCOUNT and credits have been processed.

Today I have received this sms. DEAR J ELLIS YOUR MATRIX/BEAME/MIX TELEMATICS ACCOUNT *** IS IN ARREARSDUE TO UNPAID PREVIOUS DEBIT ORDERS. THIS SERVES AS NOTICE TO INFORM YOU THAT YOUR DEBIT ORDER SUBMISSION ON DATE WILL BE CHANGED TO A MORE APPROPRIATE DATE. FOR ANY QUERIES RING ***.

IN THE MEAN TIME ALTHOUGH I INFORMED MY BANK TO CANCEL THIS DIRECT DEBIT THE UNDERMENTIONED AMOUNTS HAVE BEEN TAKEN FROM MY ACCOUNT.

1st June 107.35 11th June 2 amounts of 107.35 1st July 214.70 26th July 107.35.

WHATEVER YOU DO DO NOT USE THIS COMPANY. IT SEAMS THAT EVEN THOUGH WE HAVE BEEN WITH THIS COMPANY SINCE 2016 AND PAID REGULARLY THEY ARE NOT AT ALL REPUTABLE. GOODNESS KNOW WHAT WOULD HAVE HAPPENED IF OUR VEHICLE HAD BEEN ******.

BE WARNED DO NOT US THIS COMPANY.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Aug 2021, 13:37
Official
Good Day Tricia E

We have been trying to get in contact with you but have been unsuccessful.

An email will be forwarded to you.

We do apologize for the delay in approval of the credit.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department 
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