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Tricia E

1 reviews | Active since Feb 2018

16 Jun 2021, 13:22

Beame - MIX Telematics Africa.

I emailed this company in March and received case number ***2. I have never received an answer. Made numerous phone calls, hung on for 30/40 minutes at a time. Resent the email still awaiting a reply. On 13th June noticed they were still taking money from my account so sent another email, got another case number. spent most of yesterday phoning them but to no avail. Not once did anyone answer. I have had this tracker since October 2016 and not once has anyone phoned to try it out. I have to say I am so glad i am moving away from all of the problems of trying to get something done in this country. i would suggest that you find a better and more customer friendly company to use.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Jun 2021, 09:04
Official
Good Day Tricia Ellis

We acknowledge your post and the content thereof.

We can confirm that an agent did get in contact with you and has confirmed cancellation of the account and credits have also been processed. 

Please accept our apology for the inconvenience caused.

Regards,
Kaya Payi
Customer Care Department
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