AS
Astrid S
1 reviews | Active since Aug 2020
03 Aug 2020, 13:05
Beame MIX cancellation request not cancelled
I have requested for my BEAME contract to be cancelled 2 6June 2020 via email however they have still continued to debit my account end July with double the amount. No one has responded to my email request notice cancelling the service more than 1 month ago. Utterly frustrating!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
03 Aug 2020, 14:44Good Day Astrid S
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Aug 2020, 14:44
Official
Good Day Astrid S
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
AS
Astrid S's updateReviewer Update
05 Aug 2020, 11:42The way this has been handled is a joke! I have yesterday received a call from your manager confirming the cancellation and that all was in order. Then I received an sms stating a notice re arrears payment after this service was cancelled in JUNE yet still debited! What about the arrears on my account oncurred due to the 3 times debit orders run! this must be refunded ! Today I received an email stating I will be handed over to lawyers and charged legal fees! I demand this to be handled , I am beyond furious and frustrated. Never have I received such bad service from any company! Please urgently advise as I will be going further public and taking this up
AS
Astrid S's update05 Aug 2020, 11:42
Reviewer Update
The way this has been handled is a joke! I have yesterday received a call from your manager confirming the cancellation and that all was in order. Then I received an sms stating a notice re arrears payment after this service was cancelled in JUNE yet still debited! What about the arrears on my account oncurred due to the 3 times debit orders run! this must be refunded ! Today I received an email stating I will be handed over to lawyers and charged legal fees! I demand this to be handled , I am beyond furious and frustrated. Never have I received such bad service from any company! Please urgently advise as I will be going further public and taking this up
Matrix Vehicle Tracking's replyOfficial
05 Aug 2020, 11:57Good Day Astrid S
Thank you for getting in contact with us.
We can confirm that your account has been cancelled and credits have been processed to clear the outstanding balance.
We apologise for the inconvenience caused.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2020, 11:57
Official
Good Day Astrid S
Thank you for getting in contact with us.
We can confirm that your account has been cancelled and credits have been processed to clear the outstanding balance.
We apologise for the inconvenience caused.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***