MM
Mashadile Mashamaite-Matsaung

1 reviews | Active since Jul 2024

09 Jul 2024, 08:59

Beame, matrix are ****s

Stay away from beame, they costed me credit score, I wrote request for cancelation for the tracking unit, I git an email detailing when will the cancelation be effective, after January I stopped the debit, but my account still says active, now mbd is harassing me saying I was serving a notice and I sgud have nit stopped the debit, I mean that's my money I worked hard for. Of u cancell my contract today why would I serve the notice tomorrow that money won't add value to me. Please stay away from them when you in need of tracking device services

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 Jul 2024, 09:55
Official
Good Day Mashadile Mashamaite-Matsaung,
Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply10 Jul 2024, 14:36
Official
Good Day Mashadile Mashamaite-Matsaung,
We appreciate you raising this issue with us.
 We confirm that our Client Service Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
 Thank you for your patience and cooperation in this matter.
 Kind regards, 
 Customer Care Department 
 ***