PR
Pierre R
1 reviews | Active since Nov 2022
02 May 2023, 15:15
Beame malfunction again.,....,
E mail address for customer care since last year not corrected on my contract. Report device not working. Told by Graham at Durban branch to just drive the car and the device will come out of sleep mode. Show, my contract does not say that! Why should I pay for a device "that go to sleep" Reported faulty device 4 days ago, still no response.
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Matrix Vehicle Tracking's replyOfficial
03 May 2023, 07:25Good day Pierre Le Roux,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Management
Will contact you shortly to assist with your inquiry.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Management
Will contact you shortly to assist with your inquiry.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 May 2023, 07:25
Official
Good day Pierre Le Roux,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Management
Will contact you shortly to assist with your inquiry.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Management
Will contact you shortly to assist with your inquiry.
Regards,
Customer Care Department
***