TJ
Tina J
1 reviews | Active since Oct 2021
22 Oct 2021, 13:36
BEAME is useless!
I have tried to cancel my account with Beame for 2 months - I have sent numerous emails and I have tried to call but the phones are never answered. I haven't received a single response on any of my emails.
You don't respond but happily debit my account when I don't even have the car the tracker is installed in.
I WANT MY ACCOUNT CANCELLED NOW! I will reverse any further debits from your useless company.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
22 Oct 2021, 15:47Good Day Tina D
We can confirm that an agent did get in contact with you and has escalated the query to the dealership to provide with confirmation that you never took delivery of the vehicle.
We will revert back to you as soon as possible.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has escalated the query to the dealership to provide with confirmation that you never took delivery of the vehicle.
We will revert back to you as soon as possible.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Oct 2021, 15:47
Official
Good Day Tina D
We can confirm that an agent did get in contact with you and has escalated the query to the dealership to provide with confirmation that you never took delivery of the vehicle.
We will revert back to you as soon as possible.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has escalated the query to the dealership to provide with confirmation that you never took delivery of the vehicle.
We will revert back to you as soon as possible.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
25 Oct 2021, 14:45Good Day Tina D
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Credits have been processed. Please be advised that it takes 14-21 days for a refund to be processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Credits have been processed. Please be advised that it takes 14-21 days for a refund to be processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Oct 2021, 14:45
Official
Good Day Tina D
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Credits have been processed. Please be advised that it takes 14-21 days for a refund to be processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Credits have been processed. Please be advised that it takes 14-21 days for a refund to be processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
TJ
Tina J's updateReviewer Update
25 Nov 2021, 16:59Hello,
I still haven't received my refund.
Please advise.
Thanks,
I still haven't received my refund.
Please advise.
Thanks,
TJ
Tina J's update25 Nov 2021, 16:59
Reviewer Update
Hello,
I still haven't received my refund.
Please advise.
Thanks,
I still haven't received my refund.
Please advise.
Thanks,
Matrix Vehicle Tracking's replyOfficial
26 Nov 2021, 08:14Good Day Tina D
We have processed a refund, it will be paid into your account Friday(03/12/2021).
We do apologize for the delay.
Regards,
Customer Care Department
***
We have processed a refund, it will be paid into your account Friday(03/12/2021).
We do apologize for the delay.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Nov 2021, 08:14
Official
Good Day Tina D
We have processed a refund, it will be paid into your account Friday(03/12/2021).
We do apologize for the delay.
Regards,
Customer Care Department
***
We have processed a refund, it will be paid into your account Friday(03/12/2021).
We do apologize for the delay.
Regards,
Customer Care Department
***