Beame has the worst customer service in SA and their devices don't work!!!

On 09/01/2023 the Beame devices was installed in 2 of my vehicles. When I was eventually able to log into the app (it is not easy to begin with as you cannot register yourself, they send you login details) I noticed that the on device was not working. I don't know if if ever worked with to begin with. Nobody contacted me to say that the device was offline / not working. I sent an email to log the problem, but it took Beame a week to contact me. My vehicle could have been ****** in that time. They have absolutely no rush when it comes to customer service. Yesterday I sent an email to request that they cancel the subscription. They had to audacity to send me a reply (now they can reply within 12 hours) to say that there is a cancellation fee of R958 per vehicle. I refuse to pay that! Beame, you can take your piece of **** and shove it where the sun doesn't shine. I WILL NOT PAY THE CANCELLATION FEE!!! Your device has never worked, yet I am expected to pay for it. I have never signed a debit order form with you, yet you debited my account AFTER I paid via EFT for the first installment, AND I emailed it to your accounts department. I would like to know who gave you permission to debit my account, and where did you get my account details?!?! I expect you to arrange for the devices to be removed form my vehicles ASAP. I expect for the debit orders on my account to be cancelled. I expect for the debit order that was put through on my account to be returned to my account.