DR
Debra R
1 reviews | Active since Jul 2023
19 Jul 2023, 20:50
BEAME DISAPPPOINTMENT
On Saturday I had a Beame tracker fitted . Firstly i had to make a few phone calls to have most of the details of the vehicle corrected . I received my welcome pack finally on the 18th July 2023 3 days later . Now on the app it shows a red thumbs down. I am so frustrated at this point . I am being billed pro rata for this month for a device that is not working. I have sent emails. No response . The whattsapp self service even says that the device is not responding . What will it be like if my vehicle is ****** or high jacked? My faith in this product is becoming less and less by the day .
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Replies (2)DR
Debra R's updateReviewer Update
19 Jul 2023, 21:18All of a sudden 15 mins after posting all is working just fine 🙂
DR
Debra R's update19 Jul 2023, 21:18
Reviewer Update
All of a sudden 15 mins after posting all is working just fine 🙂
Matrix Vehicle Tracking's replyOfficial
20 Jul 2023, 09:22Good Day Debra Rodrigues,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2023, 09:22
Official
Good Day Debra Rodrigues,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thank you for the positive feedback.
Regards,
Customer Care Department
***