TN
Timothy N

1 reviews | Active since Jul 2012

20 Mar 2019, 12:24

Beame devices are dead weight - no car, but still paying Beame since last year

I was hijacked last year - Beame could not trace the car from the onset. All along I thought I had a tracker while I had been caring a dead weight for 5 years instead.

Beame failed to locate the car and are still billing me every month since last year.

Beame must refund me for the money taken after the car is lost and the petrol wasted from carrying their dead weight device

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Mar 2019, 12:53
Official
 
Good day Timothy 
 
Thank you for your post and for bringing this matter to our attention.
 
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Mar 2019, 14:09
Official
 Good day Timothy
 
From the outset, we wish to apologise for the manner in which your account was handled from the time the theft of your vehicle. 
 
Please be advised that we are in the process of having a refund done to your account and we ask that you allow 10 working days for the funds to reflect in your account. 
 
We do apologise for the inconvenience caused. 
 
Kind regards 
Michael Africa 
Customer Care 
*** 
TN
Timothy N's update20 Mar 2019, 15:58
Reviewer Update
Thank you for your prompt reply. I will update the post on your resolution of the matter