wK
wela K
1 reviews | Active since May 2019
15 May 2019, 10:06
Beame contract cancellation issues
I am on month 3, 3! of trying to get an account with them cancelled. I have been trying since March to cancel my contract. You get the same excuse and response from the staff. They even send you emails confirming your account is cancelled and then come month end, they still bill you. It's May and I have been doing this since March. My next step is the ombudsman. For the horrible experience I have encountered purely on their terrible billing processes, I am giving them this low review.
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 May 2019, 10:10Good Day wela K
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply15 May 2019, 10:10
Official
Good Day wela K
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
15 May 2019, 13:10Good Day wela K
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply15 May 2019, 13:10
Official
Good Day wela K
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
wK
wela K's updateReviewer Update
27 May 2019, 18:10So, Telematics is billing me again for this month. I just received an invoice. I implore anyone who is tempted to use this company to stay away from it. I cancelled in March, the came here and pretended they had sorted it out, and here I am in May still receiving an invoice. Do not use Telematics unless you want to pay for a product you are no longer using. My next step is the ombudsman
wK
wela K's update27 May 2019, 18:10
Reviewer Update
So, Telematics is billing me again for this month. I just received an invoice. I implore anyone who is tempted to use this company to stay away from it. I cancelled in March, the came here and pretended they had sorted it out, and here I am in May still receiving an invoice. Do not use Telematics unless you want to pay for a product you are no longer using. My next step is the ombudsman