RG
Reza G

1 reviews | Active since May 2022

12 May 2022, 10:04

BEAME CANCELLATION

Sold my car in March 2022 and requested for the BEAME device to be cancelled on 30 March. After sending numerous emails and numerous phone calls, no assistance received. Spoke to 5 different service consultants who keep advising they will escalate with the cancellations department but nothing happens. Requested for a contact number for the cancellations department and keep been advised there is no number and they have to send an email on my behalf to them via their internal mailing system. Really terrible service especially living in the digital age things should be more simple.

PS - Still waiting for them to cancel :-(

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 May 2022, 10:43
Official
Good day Reza Gaffar

Please accept our apologies for the delay response.

We can confirm that a consultant was in contact with you and cancellation was done.

Regards 
Customer Care Department
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RG
Reza G's update13 May 2022, 10:51
Reviewer Update
Yes Thanks, Consultant finally contacted me today.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 May 2022, 10:56
Official
Good day Reza Gaffar

Thank you for the feedback. 

Regards 
Customer Care Department
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