SvdV
Schalk van der Vyver
1 reviews | Active since Jun 2016
30 Mar 2022, 12:36
Beame Cancellation
I am trying to cancel my Beame device in my previous vehicle which I sold Oct 2021. I have paid the cancellation fee and send the proof of payment to them, but still every month I get a sms informing me my account is in arrears and what to hand me over to prelegal???? I have send numerous emails and tried calling the accounts department but after 30min of holding the line I am cut off.
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
30 Mar 2022, 13:14Good day Schalk V,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that there is only one vehicle active on your account.
An agent will contact you shortly for a payment arrangement on the outstanding amount.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that there is only one vehicle active on your account.
An agent will contact you shortly for a payment arrangement on the outstanding amount.
Assuring you of our best intentions at all times.
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Mar 2022, 13:14
Official
Good day Schalk V,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that there is only one vehicle active on your account.
An agent will contact you shortly for a payment arrangement on the outstanding amount.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that there is only one vehicle active on your account.
An agent will contact you shortly for a payment arrangement on the outstanding amount.
Assuring you of our best intentions at all times.
Customer Care Department
***
SvdV
Schalk van der Vyver's updateReviewer Update
30 Mar 2022, 13:19Hi
I have checked my bank statement and the debit order was deducted successfully up to and including March 2022. The cancelled unit was still included in the debit order until 01/02/2022 even with the cancellation paid in Dec 2021
I have checked my bank statement and the debit order was deducted successfully up to and including March 2022. The cancelled unit was still included in the debit order until 01/02/2022 even with the cancellation paid in Dec 2021
SvdV
Schalk van der Vyver's update30 Mar 2022, 13:19
Reviewer Update
Hi
I have checked my bank statement and the debit order was deducted successfully up to and including March 2022. The cancelled unit was still included in the debit order until 01/02/2022 even with the cancellation paid in Dec 2021
I have checked my bank statement and the debit order was deducted successfully up to and including March 2022. The cancelled unit was still included in the debit order until 01/02/2022 even with the cancellation paid in Dec 2021
Matrix Vehicle Tracking's replyOfficial
30 Mar 2022, 13:27Thank you Schalk.
Kindly liaise with the Credit Control agent who will contact you shortly.
Kindly liaise with the Credit Control agent who will contact you shortly.
Matrix Vehicle Tracking's reply30 Mar 2022, 13:27
Official
Thank you Schalk.
Kindly liaise with the Credit Control agent who will contact you shortly.
Kindly liaise with the Credit Control agent who will contact you shortly.
SvdV
Schalk van der Vyver's updateReviewer Update
04 Apr 2022, 17:513 days later, still no contact from the Credit Control agent??
SvdV
Schalk van der Vyver's update04 Apr 2022, 17:51
Reviewer Update
3 days later, still no contact from the Credit Control agent??
Matrix Vehicle Tracking's replyOfficial
05 Apr 2022, 16:12Good Day Schalk V
We can confirm that an agent did get in contact with you and has confirmed that credits have been processed to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that credits have been processed to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Apr 2022, 16:12
Official
Good Day Schalk V
We can confirm that an agent did get in contact with you and has confirmed that credits have been processed to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that credits have been processed to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
SvdV
Schalk van der Vyver's updateReviewer Update
22 Apr 2022, 06:17Hi
After it was confirmed that is was an error on Mix Telematics side I received the following message this morning:
Dear ************XX, Please note that your Matrix\Beame\MiX Telematics account reference ***, with arrears balance of 300.00 was submitted to the credit Bureaus. This will affect your credit score. Your account will further be handed over for Legal process on the 25th of April 2022. Payment can be made into FNB Acc *** . To make alternative arrangements please contact ***
This is now becoming a serious issue for me! Is there any communication within your departments? How will this be resolved?
After it was confirmed that is was an error on Mix Telematics side I received the following message this morning:
Dear ************XX, Please note that your Matrix\Beame\MiX Telematics account reference ***, with arrears balance of 300.00 was submitted to the credit Bureaus. This will affect your credit score. Your account will further be handed over for Legal process on the 25th of April 2022. Payment can be made into FNB Acc *** . To make alternative arrangements please contact ***
This is now becoming a serious issue for me! Is there any communication within your departments? How will this be resolved?
SvdV
Schalk van der Vyver's update22 Apr 2022, 06:17
Reviewer Update
Hi
After it was confirmed that is was an error on Mix Telematics side I received the following message this morning:
Dear ************XX, Please note that your Matrix\Beame\MiX Telematics account reference ***, with arrears balance of 300.00 was submitted to the credit Bureaus. This will affect your credit score. Your account will further be handed over for Legal process on the 25th of April 2022. Payment can be made into FNB Acc *** . To make alternative arrangements please contact ***
This is now becoming a serious issue for me! Is there any communication within your departments? How will this be resolved?
After it was confirmed that is was an error on Mix Telematics side I received the following message this morning:
Dear ************XX, Please note that your Matrix\Beame\MiX Telematics account reference ***, with arrears balance of 300.00 was submitted to the credit Bureaus. This will affect your credit score. Your account will further be handed over for Legal process on the 25th of April 2022. Payment can be made into FNB Acc *** . To make alternative arrangements please contact ***
This is now becoming a serious issue for me! Is there any communication within your departments? How will this be resolved?