Beame Cancellation

I sent a cancellation request to Beame on the 25th February 2015, and asked for a refund of all monies paid (I paid three years in advance). The cancellation was confirmed via a \confirmation letter notice"sent by the cancellations department - and this is where all communication stalled. I've phoned the Beame callcenter on numerous occasions asking for updates - all I'm told is that a refund will be done. Any attempt to escalate the matter to a supervisor / manager / finance representative is quickly dismissed by indifferent (***********?) staff... I need some sort of indication as to whats being done to resolve this issue?"""