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ZF
Zharina F

1 reviews | Active since Mar 2020

26 Mar 2020, 06:42

Beame bunch of *******

Mix telematics or beame are a bunch of *****. I was told my installment would be R59 so this month they decided to help themselves to some extra money and debit me close to a R100. This is not what was discussed and tantamounts to theft. I did not agree to this and will be taking the matter up with the consumer council

0
Replies (19)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Mar 2020, 09:24
Official
Good Day Zharina F

We have escalated your query to our Credit Control Department to assist further.

Regards,
Kaya Payi
Customer Care Department
***
ZF
Zharina F's update26 Mar 2020, 12:48
Reviewer Update
When will I receive a reply
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Mar 2020, 12:54
Official
Good Day Zharina F

The Credit Control Department will contact you before the end of the day.

Regards,
Kaya Payi
Customer Care Department
***
ZF
Zharina F's update27 Mar 2020, 09:47
Reviewer Update
I don't accept your explanation of a yearly escalation fee. You stole my money. There was no mention of any such escalation on the calls. Go and listen to the recordings. You took R94 and not R74 as your reply states. I will be taking it up with consumer council. You are ******* finish and klaar. I was advised a new contract would be initiated on the new vehicle starting at R59. Even the contract states that!
ZF
Zharina F's update27 Mar 2020, 09:58
Reviewer Update
You have helped yourself to my money more than what you should have. This is theft. Go and listen to all those recordings. I expect feedback
ZF
Zharina F's update27 Mar 2020, 09:58
Reviewer Update
As a king price customer I was told I pay R59 for beame. Why R94? Why why why why why why why
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Mar 2020, 10:34
Official
Good Day Zharina F

We have been trying to contact you.

Please provide with appropriate time or alternative number to call you on.

Regards,
Kaya Payi
Customer Care Department
***
ZF
Zharina F's update27 Mar 2020, 11:24
Reviewer Update
Good day. I haven't received any calls from you to date.
ZF
Zharina F's update27 Mar 2020, 11:25
Reviewer Update
Please call from a registered contact number and not an unknown number. I wont know who is calling cos my phone blocks unknown numbers.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Mar 2020, 11:54
Official
Good Day Zharina F

We were unable to get through to you.

We have forwarded an email to you regarding your query.

Regards,
Kaya Payi
Customer Care Department
***
ZF
Zharina F's update27 Mar 2020, 12:03
Reviewer Update
Good day. Unacceptable. I expect a refund for the increase and payment for the days I did not have the car. This is still theft.
ZF
Zharina F's update27 Mar 2020, 12:04
Reviewer Update
Why the increase?
ZF
Zharina F's update27 Mar 2020, 12:04
Reviewer Update
Plus a full installment after you confirmed yourself that the old vehicle was cancelled on the 16th?
ZF
Zharina F's update27 Mar 2020, 12:04
Reviewer Update
Refund please
ZF
Zharina F's update27 Mar 2020, 12:11
Reviewer Update
Refund please.
ZF
Zharina F's update27 Mar 2020, 12:12
Reviewer Update
I called ahead for them to cancel on the 13th. Please refund my money. Thanks
ZF
Zharina F's update27 Mar 2020, 12:24
Reviewer Update
Please credit the new account with the difference from the 16th as per your email as well as the escalation fee which I am not even aware of?
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Mar 2020, 12:27
Official
Good Day Zharina F

We can confirm that the credit will be processed to your MiX Telematics account for the amount of R74.34 to be absorbed by the future debit orders.

Regards,
Kaya Payi
Customer Care Department
***
ZF
Zharina F's update27 Mar 2020, 12:45
Reviewer Update
Thank you and much appreciated.