DL
Danielle L
1 reviews | Active since May 2013
28 Aug 2019, 12:59
Beame Booooo
I was contacted earlier this month to renew my now one year old contract with Beame. We renewed for 24 months. Then the agent tell me that I will now qualify for benefits like roadside assistance, shuttle service, etc.
Since I'm flying on the 3rd of September, I confirmed with the agent that as soon as the first debit order / payment is made, I can use the benefits.
Yet now when I call to make the booking, I get told I don't qualify??
So the agent **** to me? Or this company doesn't know what it's doing? Pull that call recording. I want answers, TODAY.
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Matrix Vehicle Tracking's replyOfficial
28 Aug 2019, 16:48Good Day Danielle L
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Value Added Service has been activated on your account and the necessary arrangements for the shuttle service have been completed.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Value Added Service has been activated on your account and the necessary arrangements for the shuttle service have been completed.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Aug 2019, 16:48
Official
Good Day Danielle L
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Value Added Service has been activated on your account and the necessary arrangements for the shuttle service have been completed.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Value Added Service has been activated on your account and the necessary arrangements for the shuttle service have been completed.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***