Beame battery flat after a few months and poor customer service

I recently changed over from Tracker to Matrix and was assisted by Mixtelematics. A Beame tracker was installed, which is supposed to have a three-year life span before it needs replacing.

In a space of a few months, I received an error message as follows:

⚠ Your Mixtelematics device has not responded. ⚠ Your Mixtelematics device’s battery needs to be replaced

I sent through an inquiry to customer care at Mixtelematics on 9 June 2025 to have someone assist, as the battery needs to be replaced. I never received a reply.

I sent an enquiry via the Beame website with my vehicle registration and received a reply from a Customer Experience Support Consultant at Beame on 17 June, and a case was logged with their repairs department to contact me.

Since then, there has been zero communication from the repairs department, so the tracking device is not operational, but Matrix is deducting from my account for a tracker each month.

If my vehicle is ****** and it cannot be recovered, who is legally at fault if the tracking system is offline?

I was with Tracker for over 6 years and never had an issue with the tracking device, and not only has the Beame tracking system battery gone flat well before the expected time frame, but there is no customer service to replace the battery without constantly following up. I sent a follow-up email to the Customer Experience Support Consultant, and there has been no reply.

Overall, very disappointed and my colleague also installed a became device on his new vehicle, which I am now warning him.