PR
Pierre R
1 reviews | Active since Nov 2022
28 Nov 2022, 09:36
Beame
Unacceptable service from Beame- I had to have a tracking device installed in my car as per the insurers requirements. Beame personnel said it is too far to the South Coast from Durban for an intallation, eventually it happened and now the debit order does not go off as per the Contract. E mail messages to *** come back as undelivered, even the phone number *** given by the switchboard person ***) does not even ring. The Durban branch Manager and Customer care person is "too busy with clients" as per the phone call with the intermediary.Am I not a customer? It is so bad I don;t want to speak to the Durban branch any more!.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
28 Nov 2022, 12:03Good day Pierre L,
Thank you for taking our call today.
We can confirm that an agent has assisted with your query.
Regards,
Customer Care Department
***
Thank you for taking our call today.
We can confirm that an agent has assisted with your query.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Nov 2022, 12:03
Official
Good day Pierre L,
Thank you for taking our call today.
We can confirm that an agent has assisted with your query.
Regards,
Customer Care Department
***
Thank you for taking our call today.
We can confirm that an agent has assisted with your query.
Regards,
Customer Care Department
***
PR
Pierre R's updateReviewer Update
28 Nov 2022, 13:22It appears that the customer care e mail address on my documents from Beame is incorrect, so I cannot log a complaint. I spoke to a person in customer care, and she refuse to give me a number of a person with authority to make decisions and resolve my problem re. perceived incorrect customer care e mail address on my Beame documents. Now I cant get hold of any person in customer care, even after leaving a message with switchboard. The person also state is is no need to use Hello Peter, but I get response this way.
PR
Pierre R's update28 Nov 2022, 13:22
Reviewer Update
It appears that the customer care e mail address on my documents from Beame is incorrect, so I cannot log a complaint. I spoke to a person in customer care, and she refuse to give me a number of a person with authority to make decisions and resolve my problem re. perceived incorrect customer care e mail address on my Beame documents. Now I cant get hold of any person in customer care, even after leaving a message with switchboard. The person also state is is no need to use Hello Peter, but I get response this way.
PR
Pierre R's updateReviewer Update
28 Nov 2022, 18:27Yippee, I got a call from mix telematics. They admit the customer complaint e mail address on my documents is wrong. Wonder if it was done deliberately so that the don't receive complaints? I asked to speak to a person with authority to make decisions, but they got hiracy and protocol, so you CANNOT speak to a director.Check your Beame documents, if the mail end with .co.za it is wrong and will not be delivered. Just tell us and mail the correct e mail address,but wow, I am asking too much now from Mixtelematics. Still no response from the Durban branch. Avoid Durban branch to save your blood pressure from going up.!¡!!!!
PR
Pierre R's update28 Nov 2022, 18:27
Reviewer Update
Yippee, I got a call from mix telematics. They admit the customer complaint e mail address on my documents is wrong. Wonder if it was done deliberately so that the don't receive complaints? I asked to speak to a person with authority to make decisions, but they got hiracy and protocol, so you CANNOT speak to a director.Check your Beame documents, if the mail end with .co.za it is wrong and will not be delivered. Just tell us and mail the correct e mail address,but wow, I am asking too much now from Mixtelematics. Still no response from the Durban branch. Avoid Durban branch to save your blood pressure from going up.!¡!!!!
Matrix Vehicle Tracking's replyOfficial
28 Nov 2022, 22:05Good day Pierre L,
Thank you for the feedback after you were assisted by one of the managers.
We appreciate your honest views.
Regards,
Customer Care Department
***
Thank you for the feedback after you were assisted by one of the managers.
We appreciate your honest views.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Nov 2022, 22:05
Official
Good day Pierre L,
Thank you for the feedback after you were assisted by one of the managers.
We appreciate your honest views.
Regards,
Customer Care Department
***
Thank you for the feedback after you were assisted by one of the managers.
We appreciate your honest views.
Regards,
Customer Care Department
***