KM
Kwanele M

1 reviews | Active since Dec 2014

16 Aug 2022, 07:52

Beam-e's Horrible Customer Service (Aka - Theft)

My vehicle has been sold. I sent an an email to their cancellations department in June 2022 with no response. I've since emailed them and tried to call them multiple times with no response. They continue to debit my account every month without fail.

This is horrible customer service and it's theft because you can't even block their debit orders on your account. They change the reference number on a monthly basis.

If you've been able to get assistance, please advise.

How does one file a complaint in line with the Consumer Protection Act?

I've gone through a cancellation of a tracking device with Tracker and their cancellation processes were seamless. Don't make a mistake by using Beam-e/Mix Telematics.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply16 Aug 2022, 09:44
Official
Good day Kwanele M,

Thank you for raising your concern and allowing us the opportunity to assist.

Kindly note that your cancellation has been processed and a credit note has been created for the August 2022 subscriptions.

We do apologise for the inconvenience experienced.

Assuring you of our best intentions at all times,
Customer Care Department
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