MR
Mishack R

1 reviews | Active since Nov 2024

26 Nov 2024, 16:56

Be Careful of the trracking device from dealership

Customers and new vehicle first owners, beware of Lindsay Saker Germiston VW and this tracker, around September 2024 I saw a 2019 polo trendline 1.6, I app**** for vehicle finance and my application was successfully approved, I went for test driving, during test driving there was some issues on the vehicle which was not mentioned by salesman Isaac Ngwenya, I told him that I will not take this vehicle, since then Matrix is deducting money for vehicle which I didn't buy, I started calling Isaac Ngwenya from Germiston and he told me to contact Dewald from finance, he told me that he will resolve the problem but he didn't assist me, I called Matrix even today they told me that the policy has been canceled and I will never get any refund, today they deducted debited money from my account and I don't know when are they going to stop taking from my account

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Nov 2024, 09:52
Official
Good day  Mishack Rikhotso

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
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