WM
Walter M

1 reviews | Active since Jul 2019

31 Jul 2020, 23:41

Be aware don't be cheated by Telematrix

Good day...I once register my displeasure in the ********** activities bieng conducted by the above mentioned company . I wrote in this forum last year over an issue which they promptly moved in to cancel the service and reverse my funds . They fixed my problem and l never heard from them since oct 2019. To my surprise the past two months they been sending me invoices suggesting that l owe them . May somebody explain to me what is going on in this company. Are you so terrible that you don't know your own clientele such that you billing the wrong people . Have you gone so desperate that you now are claiming premiums from people that don't have products with them. I cancelled my association with guys from my very first problem with you and l still don't want anything to do with you . ********** .get off my back . I have sent emails to indicate that you are in the wrong ...no one has bothered to respond to that effect. Is this how you treat your clients??

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Aug 2020, 13:14
Official
Good Day Walter M

We have escalated your query to the Credit Control Department to assist further.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Aug 2020, 13:16
Official
Good day Walter M

We can confirm the Credit Control Department did get in contact with you and did assist regarding your query.

They have requested a copy of your statement for further assistance.

Regards,
Kaya Payi
Customer Care Department
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