1 reviews | Active since Dec 2010
battrey problems after installation
To Whom It May Concern<br> I would like to express my complete dissatisfaction in the manner my matrix device was installed. I have not experienced any joy since your device was installed.<br> Here's my timeline:<br> I had the device installed at your Alberton fitment centre and the device started malfunctioning from the very first day it was installed. I received numerous sms as a result of this malfunction. this damn device was constantly draining my cars battery power. Your sms reads \Matrix Mix Telematics received a Power Down for "CT60PfGP\"" and your damn call centre number for assistance. How the hell does ones car multifunction after a fitment???<br> I was then referred to another fitment centre in Turfontein South of Johannesburg to get assistance with the reoccurring problem which resulted because of your tracking device.<br> After the 2nd fitment the sms's stop coming through to my number....to my relief"
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephone discussion confirm that arrangements have been made for a technician to come out to your premises and have your remote replaced.
I will remain in contact with you to ensure your satisfaction.
If there is anything further please do not hesitate to contact me directly.
Kind regards,
Botsana Ramashala
Tel: ***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephone discussion confirm that arrangements have been made for a technician to come out to your premises and have your remote replaced.
I will remain in contact with you to ensure your satisfaction.
If there is anything further please do not hesitate to contact me directly.
Kind regards,
Botsana Ramashala
Tel: ***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact