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Aluwani

1 reviews | Active since Jun 2024

04 Jul 2025, 14:43

Balance keep on rising

Good afternoon, I have an account with Mix Telematics, which I requested to cancel, however they are unwilling to cancel the service, the amount continues to increase and it remains visible on the credit report. My reference number is 5398 on my credit report.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Jul 2025, 15:19
Official
Good Day Aluwani

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,Customer Care Department***
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Jul 2025, 10:53
Official
Good Day Aluwani,

This is to confirm that we attempted to contact you via phone, but were unable to reach you.

As per your contract with Mix Telematics, you've entered into a 36-month agreement, and terminating before completion may incur a settlement fee. 

We hope this clarifies your query.
For further assistance, feel free to email us, message us on Facebook, or call us at ***.

Regards,Customer Care Department***
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Sept 2025, 11:37
Official
Good Day Aluwani,

Thank you for the reply,

This is confirmation that you have been contacted and the above matter has been resolved. 

September is your notice month.  

For further assistance, feel free to email us, message us on Facebook.
Regards,Customer Care Department***