LK
Libe K

1 reviews | Active since Oct 2022

19 Sept 2023, 18:18

Bad treatment when canceling account with them

A **** or not. I requested them to cancel my account with them due to the fact that my car was written. Thus they requested me to pay a settlement within certain period. Hence I did so. It was on January if my memory serves me well. They stopped from debiting my account until Match. On April, they started activating my account without my concern. I realized it on August, and I disputed it with Bank. My bank revised all the money that they took from April. Hence they started sending me smses and emails asking to pay the money that I have revised with my bank. I rang them several time to make them aware of this. However, they don't rectify this. They have even frightened me with the litigation, and I am still waiting for them to go that route.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Sept 2023, 08:52
Official
Good Day  Libe Khoeli ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the Approval.

In order to update the account status to current.

A consultant will be in contact with you to provide feedback the soonest.

Regards,
Customer Care Department
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