EB
Ernest B
1 reviews | Active since Aug 2019
28 Aug 2019, 19:09
Bad Shocking Service
I was recently hijacked and beame couldn't help, well to cut the story short when I called beame 10-15 minutes after the incident to report they asked me which road exactly was I driving in, I mean shouldn't they have that information? They honestly did nothing to help, when I asked them why is it that they can't see the device, they tell me that it's probably lost signal. The car was eventually found abandoned and I called beame to cancel the tracker and they told me that it was canceled, but they don't want to send me a cancelation confirmation and I noticed on my latest statement that they didn't cancel and now I'm paying for something I'm using.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
29 Aug 2019, 10:48Good Day Ernest Boikanyo
Thank you for bringing the matter to our attention.
Kindly note that we have been trying to get in contact with you on *** in order to enable us to assist with your query however we have been unsuccessful.
Please advise on the most convenient time for us to contact you or you can provide us with an alternative contact number.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly note that we have been trying to get in contact with you on *** in order to enable us to assist with your query however we have been unsuccessful.
Please advise on the most convenient time for us to contact you or you can provide us with an alternative contact number.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Aug 2019, 10:48
Official
Good Day Ernest Boikanyo
Thank you for bringing the matter to our attention.
Kindly note that we have been trying to get in contact with you on *** in order to enable us to assist with your query however we have been unsuccessful.
Please advise on the most convenient time for us to contact you or you can provide us with an alternative contact number.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly note that we have been trying to get in contact with you on *** in order to enable us to assist with your query however we have been unsuccessful.
Please advise on the most convenient time for us to contact you or you can provide us with an alternative contact number.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
29 Aug 2019, 12:19Good Day Ernest Boikanyo
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that we have confirmed with our Control Room Department and a detailed report of the events leading to the recovery of the vehicle has been emailed to you.
The unit was installed on a 36 months upfront contract therefore no payment has been been requested from you as this was part of the deal with the dealership. Your account has been forwarded to our Credit Control Department for the remaining monthly subscriptions to be refunded back to the dealership.
We confirm that your account has now been cancelled as requested and confirmation therefore has been emailed to you.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that we have confirmed with our Control Room Department and a detailed report of the events leading to the recovery of the vehicle has been emailed to you.
The unit was installed on a 36 months upfront contract therefore no payment has been been requested from you as this was part of the deal with the dealership. Your account has been forwarded to our Credit Control Department for the remaining monthly subscriptions to be refunded back to the dealership.
We confirm that your account has now been cancelled as requested and confirmation therefore has been emailed to you.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Aug 2019, 12:19
Official
Good Day Ernest Boikanyo
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that we have confirmed with our Control Room Department and a detailed report of the events leading to the recovery of the vehicle has been emailed to you.
The unit was installed on a 36 months upfront contract therefore no payment has been been requested from you as this was part of the deal with the dealership. Your account has been forwarded to our Credit Control Department for the remaining monthly subscriptions to be refunded back to the dealership.
We confirm that your account has now been cancelled as requested and confirmation therefore has been emailed to you.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that we have confirmed with our Control Room Department and a detailed report of the events leading to the recovery of the vehicle has been emailed to you.
The unit was installed on a 36 months upfront contract therefore no payment has been been requested from you as this was part of the deal with the dealership. Your account has been forwarded to our Credit Control Department for the remaining monthly subscriptions to be refunded back to the dealership.
We confirm that your account has now been cancelled as requested and confirmation therefore has been emailed to you.
Kind Regards
Noluthando Mabaso
Customer Care Department
***