BAD SERVICE...they just ignore you

5 Months down the line and still no associate has made contact after the issue has been escalated to their seniors,,, even though they should have recordings of initial rep assure me that I'll only be bill for new contract and previous on would be cancelled...which did not happen ...then the second recording they can listen to is when lady phoned me back and assuring once again that her senior said they do not reimburse but will credit my account with R86 ... needless to say it did not happen... and until now...since January... no person has the decency to rectify sometime I think is simple given the fact that you should have the recordings and even gave you the time the lady call me back in March (easier to trace) to verify that you would credit my account. This is plain disrespect and how do you deal with big issues if minor stuff you cannot resolve? Please act professionally ...don't ignore and send me copious reference numbers...instead of crediting my account!! You lucky if you get someone on your telephone customer service line. BUT YOU WANT MORE CUSTOMER??Last person I emailed was Ms Mabaso and last person who spoke to me was Ms Mbuthini ( who also escalated the issue (again)... To whom???) Get the recording and credit me please.... WHY WILL I pay for two devices on one car???