TB
Tracy B
1 reviews | Active since Sept 2012
26 Feb 2015, 10:24
Bad Service / Unproffesional
We cancelled tracking on one of our vehicles on 17th January 2014, to which i only received a confirmation letter on February 13th 2014. Only to realise that Matrix was still debiting my account in FEBRUARY 2015. I CONTACTED MATRIX in February 2015. I sent the confirmation letter of cancellation that i received in February 2014, and requested a 1 years worth of refund, besides the fact that i was treated rudely by 3 staff members, one being the cancellations lady, receptionist and then the accounts Lady. I then receive an email
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Matrix Vehicle Tracking's replyOfficial
26 Feb 2015, 12:26Hello tracy.borejszo,
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Dalsy Mthombeni and confirm that the refund will be processed shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Dalsy Mthombeni and confirm that the refund will be processed shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Matrix Vehicle Tracking's reply26 Feb 2015, 12:26
Official
Hello tracy.borejszo,
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Dalsy Mthombeni and confirm that the refund will be processed shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Dalsy Mthombeni and confirm that the refund will be processed shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager