1 reviews | Active since Jun 2018
Bad Service, *********
Good Day People
Please dont support this company.
I have tried to cancel for the last 6 month. It has being impossible, ive even had to go into the banks to stop the debit orders, and they still debit my account. I have phoned many of time and they just dont give any type of service
Please dont use them, you will never be able to cancel with them
Dear Lucien Marmol
We acknowledge your post and have noted the content thereof
We refer to you conversation with George Mothusane in the Client retention department and confirm that your issue has been successfully addressed.
Please do not hesitate to contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Lucien Marmol
We acknowledge your post and have noted the content thereof
We refer to you conversation with George Mothusane in the Client retention department and confirm that your issue has been successfully addressed.
Please do not hesitate to contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Lucien Marmol
Our records do not reflect any cancellation request from yourself prior to the request that was sent to us in May 2018.
We refer to your conversation with our Cancellations Manager (Noluthando Mabaso) and confirm that the matter has been discussed with you and also confirm that you are still liable to pay the arrears amount payable prior to the cancellation request.
Should you have any proof that this request was sent to us prior to May 2018, kindly respond with the correspondence to the email that has been forwarded to you.
Regards
Thato Mashimbye
Customer Care Supervisor
Dear Lucien Marmol
Our records do not reflect any cancellation request from yourself prior to the request that was sent to us in May 2018.
We refer to your conversation with our Cancellations Manager (Noluthando Mabaso) and confirm that the matter has been discussed with you and also confirm that you are still liable to pay the arrears amount payable prior to the cancellation request.
Should you have any proof that this request was sent to us prior to May 2018, kindly respond with the correspondence to the email that has been forwarded to you.
Regards
Thato Mashimbye
Customer Care Supervisor