Bad service received from Matrix Telematics since October 2023

I had and still have a pending matter with the service provider. I requested to do an upgrade on my Beame recovery unit in October 2023 having being with them since I bought the car in January 2023 and paid the full amount. The upgrade was to a Matrix MXV Gold bundle ( which was installed in October ) with the understanding that I would be charged against my bank account ( debit order) for the first month (October) and that subsequent months will be debited on my customer account post the transfer of the remaining ammount ( from Beame to Matrix MXV Gold bundle). They did not deduct in October, I followed up with no response nor direction provided, parallel to that my panic button on the newly fitted Matric MXV Gold bundle was not working which I did numerous calls to follow that only for the matter to be finally fixed in January. The problem here is that to date I receive notifications that my account is in arrears ( put in mind that they deducted from my bank account in November 2023, December 2023, January 2024 and attempted another debit in January which did not go through). I am debited ********ly as that was not our agreement initially, the panic services billed on me for October to December 2024 are unfair as the service was not rendered and I am constantly called to settle my debt which is not true. I have had numerous discussions with over 15 consultants either from accounts department, customer care which would all say the matter is escalated and will revert back. Nothing has been done till date. I now wish to get to put the matter to finality even if it means cancelling the service provider, getting my outstanding ammount paid to me and moving to a more better, more efficient, transparent and honest service provider.

My customer account no - ***5