MN
Moremi N
1 reviews | Active since Apr 2015
17 Aug 2020, 14:39
Bad service provider/No customer care
The worst service provider for vehicle tracking services. I have called them several times and sent emails confirming cancellation of specific contracts. But oh no they are so nonchalant they ignore the requests and do not act on my requests - the only thing I get is emails with confirmation of receipt of request and some random number. No follow up, nothing. And their customer care people are... don’t get me started. Recommendation: find another service provider if you can, the effort is worth it.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
17 Aug 2020, 15:53Good day Moremi,
We acknowledge your post and have noted the content.
We can confirm that one of our agents did contact you and the two vehicles have been terminated and confirmation thereof has been sent to you.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Aug 2020, 15:53
Official
Good day Moremi,
We acknowledge your post and have noted the content.
We can confirm that one of our agents did contact you and the two vehicles have been terminated and confirmation thereof has been sent to you.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
