RM
Refilwe M
1 reviews | Active since Jul 2013
17 Dec 2021, 06:43
Bad service, payments not being allocated correctly
I am a very frustrated customer, my clear score profile shows two missed payments early this year. I have never missed a payment. Since October they stopped debiting my account, I don't know why I now have to make manual payment.I have been trying to contact the call center but I never get through, I have tried sending emails, that is also a waste of time. I am honestly tired, I want to cancel. I don't even know I will be assisted with cancellation because there is no one to talk to.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
17 Dec 2021, 10:37Good Day Refilwe M
We can confirm that an agent did get in contact with you and is awaiting an email to reinstate your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and is awaiting an email to reinstate your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Dec 2021, 10:37
Official
Good Day Refilwe M
We can confirm that an agent did get in contact with you and is awaiting an email to reinstate your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and is awaiting an email to reinstate your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
RM
Refilwe M's updateReviewer Update
07 Jan 2022, 07:37Good Morning,
I am still not sure if my account has been reinstated. I received an sms on the 18th of December saying MixTelematics received a power down for my vehicle. May you please ask the agent to call me again.
I am still not sure if my account has been reinstated. I received an sms on the 18th of December saying MixTelematics received a power down for my vehicle. May you please ask the agent to call me again.
RM
Refilwe M's update07 Jan 2022, 07:37
Reviewer Update
Good Morning,
I am still not sure if my account has been reinstated. I received an sms on the 18th of December saying MixTelematics received a power down for my vehicle. May you please ask the agent to call me again.
I am still not sure if my account has been reinstated. I received an sms on the 18th of December saying MixTelematics received a power down for my vehicle. May you please ask the agent to call me again.
Matrix Vehicle Tracking's replyOfficial
07 Jan 2022, 08:12Good Day Refilwe M
Thank you for taking my call.
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
Thank you for taking my call.
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jan 2022, 08:12
Official
Good Day Refilwe M
Thank you for taking my call.
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
Thank you for taking my call.
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
RM
Refilwe M's updateReviewer Update
08 Mar 2022, 09:41May you please ask one of your agents to phone me? My debits are still not going off and I get smses about my account being in arrears. I am worried this is going to affect my credit score. I have been trying to sort this out for months now!
RM
Refilwe M's update08 Mar 2022, 09:41
Reviewer Update
May you please ask one of your agents to phone me? My debits are still not going off and I get smses about my account being in arrears. I am worried this is going to affect my credit score. I have been trying to sort this out for months now!
Matrix Vehicle Tracking's replyOfficial
08 Mar 2022, 10:53Good Day Refilwe M
We can confirm that you have been contacted and your debit order has been reinstated.
Regards,
Customer Care Department
***
We can confirm that you have been contacted and your debit order has been reinstated.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Mar 2022, 10:53
Official
Good Day Refilwe M
We can confirm that you have been contacted and your debit order has been reinstated.
Regards,
Customer Care Department
***
We can confirm that you have been contacted and your debit order has been reinstated.
Regards,
Customer Care Department
***