HM
Hycentha M
1 reviews | Active since May 2016
26 Jul 2019, 09:58
bad service on account
I have been receiving double debits from this company for the past 3 months
with no explanation from matrix why they are double debiting me? I will not be reversing anything this month , I want them to sort it out ASAP and explain why the debits ? I want my money back in my account today .
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
26 Jul 2019, 10:06Good Day Hycentha M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply26 Jul 2019, 10:06
Official
Good Day Hycentha M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
29 Jul 2019, 09:35Good Day Hycentha M
Thank you kindly for allowing us the opportunity to investigate your accounts query.
As per our telephone conversation earlier today with our Credit Control Department, the necessary arrangements have been set in place for your account to be debited on the 25/08/2019 as per your request. The debit order to be be collected on the 25/08/2019 will include the outstanding balance on your account as agreed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you kindly for allowing us the opportunity to investigate your accounts query.
As per our telephone conversation earlier today with our Credit Control Department, the necessary arrangements have been set in place for your account to be debited on the 25/08/2019 as per your request. The debit order to be be collected on the 25/08/2019 will include the outstanding balance on your account as agreed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jul 2019, 09:35
Official
Good Day Hycentha M
Thank you kindly for allowing us the opportunity to investigate your accounts query.
As per our telephone conversation earlier today with our Credit Control Department, the necessary arrangements have been set in place for your account to be debited on the 25/08/2019 as per your request. The debit order to be be collected on the 25/08/2019 will include the outstanding balance on your account as agreed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you kindly for allowing us the opportunity to investigate your accounts query.
As per our telephone conversation earlier today with our Credit Control Department, the necessary arrangements have been set in place for your account to be debited on the 25/08/2019 as per your request. The debit order to be be collected on the 25/08/2019 will include the outstanding balance on your account as agreed.
Kind Regards
Noluthando Mabaso
Customer Care Department
***