mvdb
marinda van der berg
1 reviews | Active since Apr 2023
26 Apr 2023, 09:45
BAD SERVICE - NON-EXISTING SERVICE
BAD BAD BAD SERVICE:I canceled the policy in February 2023. After several attempts to cancel and confirmation from them that the policy has been canceled, It is still not done. I received an email this morning to remind me to pay R132.25 or steps will be instituted. The person that was assisting me since February was Claudia Abrahams. The service is bad and non-existing. 3 TIMES reported this on Hello Peter
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
26 Apr 2023, 14:45Good Day Marinda van der Berg
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our Client Service Department has been in contact with you and assisted with your request.
Your account has been escalated to our Finance Department for the necessary credits to be approved and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our Client Service Department has been in contact with you and assisted with your request.
Your account has been escalated to our Finance Department for the necessary credits to be approved and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Apr 2023, 14:45
Official
Good Day Marinda van der Berg
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our Client Service Department has been in contact with you and assisted with your request.
Your account has been escalated to our Finance Department for the necessary credits to be approved and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our Client Service Department has been in contact with you and assisted with your request.
Your account has been escalated to our Finance Department for the necessary credits to be approved and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
mvdb
marinda van der berg's updateReviewer Update
26 Apr 2023, 15:15I receive this reply for the last 3 months. Still not resolved.
Bad service
Bad service
mvdb
marinda van der berg's update26 Apr 2023, 15:15
Reviewer Update
I receive this reply for the last 3 months. Still not resolved.
Bad service
Bad service
Matrix Vehicle Tracking's replyOfficial
26 Apr 2023, 15:18Good Day Marinda van der Berg
We can assure that the credit will be posted to your account and that your account will be cleared.
Regards
Customer Care Department
***
We can assure that the credit will be posted to your account and that your account will be cleared.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Apr 2023, 15:18
Official
Good Day Marinda van der Berg
We can assure that the credit will be posted to your account and that your account will be cleared.
Regards
Customer Care Department
***
We can assure that the credit will be posted to your account and that your account will be cleared.
Regards
Customer Care Department
***