1 reviews | Active since Oct 2015
BAD SERVICE= NO FUTURE CUSTOMERS
I currently work in the motor industry. I owned a Ford Ranger and had a beami unit fitted to the vehicle. I eventually sold my Ranger and phoned then emailed mix telematics to cancel the debit order as I do not have the vehicle anymore. I provided them with the new owners details as he asked me if he could take the unit over from me. 5months, a few emails to the debtors department as well as the cancelations department and over and above made calls to their call centre and still im being debited for a unit I asked to be cancelled. I requested for a manager to contact me, obviously managers are non existent.<br> <br> Is this who was looking after my vehicle? They are eager to debit you account for money but have excuses for not doing what I ask and it was a simple task. Better service at different tracking companies are available guaranteed and I WILL advise my customers accordingly.
We hereby acknowledge your post and have noted the content.
We confirm receipt of your request to cancel as well as contact details of the new owner.
From the outset we wish to apologise for your perceptions but would like to state for the record that we cannot agree with some of the statements made by you.
The sale of the vehicle unfortunately does not absolve you from your responsibilities as agreed to in the standard term. As the new owner declined to continue with the agreement a settlement is payable which has not been received.
We have tried to contact you but have not yet been successful.
We will continue to try and get in contact with you in order to have this amicably resolved.
Please contact me directly should you require any assistance.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We hereby acknowledge your post and have noted the content.
We confirm receipt of your request to cancel as well as contact details of the new owner.
From the outset we wish to apologise for your perceptions but would like to state for the record that we cannot agree with some of the statements made by you.
The sale of the vehicle unfortunately does not absolve you from your responsibilities as agreed to in the standard term. As the new owner declined to continue with the agreement a settlement is payable which has not been received.
We have tried to contact you but have not yet been successful.
We will continue to try and get in contact with you in order to have this amicably resolved.
Please contact me directly should you require any assistance.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***