Bad service is an understatement. More like No service! And if HelloPeter would let me choose no stars as a rating, I would. Terrible is good in comparison.

We have been trying for months now to get MiX Telematics to come and upgrade our tracker so that we can track our driver via the app. We made an appointment and nobody pitched up, not even a phone call to cancel, a "sorry we didn't arrive, can we reschedule"... NOTHING! We have subsequently tried to reschedule and just get passed from pillar to post, nobody phones back, I posted on their Facebook page and asked someone to please help. They rep**** and asked me to inbox them my details so someone could get in touch. I was told that I must please not see that as their normal level of service. I sent my details, after 2 days still heard nothing and rep**** to their comment letting them know the message had been sent. Have still had no reply and we are now about a month down the line. I dread to think what the service will be like if my car does actually get ****** and I need them to track it.