EK
Eunice K
1 reviews | Active since Jul 2011
16 Jan 2023, 13:37
Bad service, how do you assist clients that are in an emergency
I am extremely disappointed with the service that you are offering. I have been trying to cancel account with your company since July. I have been sending emails and making phones and 6 months later, nothing has been done yet you are quick to hand over my account. If this does not get sorted urgently I will be going via the legal route
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
16 Jan 2023, 16:13Good day Eunice K,
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your cancellation confirmation and that a refund has been requested for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your cancellation confirmation and that a refund has been requested for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Jan 2023, 16:13
Official
Good day Eunice K,
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your cancellation confirmation and that a refund has been requested for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your cancellation confirmation and that a refund has been requested for the incorrect billing.
Regards,
Customer Care Department
***