EW
ERIC W
1 reviews | Active since Sept 2023
08 Sept 2023, 16:24
Bad service from cancellations department
I have been sending e-mails, made phone calls just to cancel a device. Cancellation was send already on the 28th of August but to date no one responded to confirm they processed my request. If you phone you will hold on for the cancellation department until the phone cuts off after 30 minutes. Service is terrible
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
11 Sept 2023, 08:37Good Day Eric Willemse,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Sept 2023, 08:37
Official
Good Day Eric Willemse,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***