SM
Sisanda M
1 reviews | Active since May 2020
03 Nov 2022, 22:06
BAD SERVICE EVER...******
Firstly, it is very hard to get to them telephonically, their phones ring and they don't pickup. After writing a review on hellopeter on the 26th October 2022 they contacted me and even rep**** to say that an agent assisted with my cancelation. Two days down the line I started receiving threatening SMS's claiming that I owe them and I must pay within 7 days. Shock of the day, today 3rd November 2022 I received an invoice showing that I owe them after they promised to cancel my account. These people are ******, this business/company should be closed, we cannot all cry about the same thing.
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Matrix Vehicle Tracking's replyOfficial
04 Nov 2022, 10:28Good day Sisanda M,
Thank you for raising your concern.
As per the conversation with the agent, your credit is with our Finance Department for posting. Kindly ignore the communcation stating that your account is in arrears.
Regards,
Customer Care Department
***
Thank you for raising your concern.
As per the conversation with the agent, your credit is with our Finance Department for posting. Kindly ignore the communcation stating that your account is in arrears.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Nov 2022, 10:28
Official
Good day Sisanda M,
Thank you for raising your concern.
As per the conversation with the agent, your credit is with our Finance Department for posting. Kindly ignore the communcation stating that your account is in arrears.
Regards,
Customer Care Department
***
Thank you for raising your concern.
As per the conversation with the agent, your credit is with our Finance Department for posting. Kindly ignore the communcation stating that your account is in arrears.
Regards,
Customer Care Department
***