RT
Regiald T
1 reviews | Active since Feb 2013
29 Jul 2020, 12:39
Bad Service ever
The baddest Service Ever received. They have been if not triple debiting me, they are double debiting me. Been emailing, calling with no success.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
29 Jul 2020, 13:06Good Day Regiald N
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jul 2020, 13:06
Official
Good Day Regiald N
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
29 Jul 2020, 15:59Good Day Regiald N
We can confirm that the Credit Control Department did get in contact with you and did assist you regarding your debit orders.
You were also contacted regarding the roadside assist query,which has been escalated for the call recordings.The consultant will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that the Credit Control Department did get in contact with you and did assist you regarding your debit orders.
You were also contacted regarding the roadside assist query,which has been escalated for the call recordings.The consultant will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jul 2020, 15:59
Official
Good Day Regiald N
We can confirm that the Credit Control Department did get in contact with you and did assist you regarding your debit orders.
You were also contacted regarding the roadside assist query,which has been escalated for the call recordings.The consultant will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that the Credit Control Department did get in contact with you and did assist you regarding your debit orders.
You were also contacted regarding the roadside assist query,which has been escalated for the call recordings.The consultant will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
RT
Regiald T's updateReviewer Update
13 Aug 2020, 12:26HI,
So the consultant contacted me 2 days ago and told me that they had changed the service providers thus wont be able to get me the Call Recordings. Now, why is this my problem? I keep on getting more frustrated by this as the same consultant promised to call me back, which she did not do until now..
So the consultant contacted me 2 days ago and told me that they had changed the service providers thus wont be able to get me the Call Recordings. Now, why is this my problem? I keep on getting more frustrated by this as the same consultant promised to call me back, which she did not do until now..
RT
Regiald T's update13 Aug 2020, 12:26
Reviewer Update
HI,
So the consultant contacted me 2 days ago and told me that they had changed the service providers thus wont be able to get me the Call Recordings. Now, why is this my problem? I keep on getting more frustrated by this as the same consultant promised to call me back, which she did not do until now..
So the consultant contacted me 2 days ago and told me that they had changed the service providers thus wont be able to get me the Call Recordings. Now, why is this my problem? I keep on getting more frustrated by this as the same consultant promised to call me back, which she did not do until now..
Matrix Vehicle Tracking's replyOfficial
13 Aug 2020, 16:15Good Day Regiald N
We acknowledge receipt of your post and have noted the content.
We can confirm that one of our agents did contact you and has advised that because roadside assistance was rendered,we will not be able to process a refund.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge receipt of your post and have noted the content.
We can confirm that one of our agents did contact you and has advised that because roadside assistance was rendered,we will not be able to process a refund.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Aug 2020, 16:15
Official
Good Day Regiald N
We acknowledge receipt of your post and have noted the content.
We can confirm that one of our agents did contact you and has advised that because roadside assistance was rendered,we will not be able to process a refund.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge receipt of your post and have noted the content.
We can confirm that one of our agents did contact you and has advised that because roadside assistance was rendered,we will not be able to process a refund.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***