Bad service ever

I took out a phone policy with them for my screen. It was R30.00.

I cancelled the policy early this year. I sent serval email yet I was deducted

Now I received an email from them. Advised I confirmed cancellation of my tracker unit. I spoke to Keletso Matabane. I haven't spoken to anyone today from Mixtelematic.

My Question is How can I cancel something I did not signed form with you. My tracker came as a package with my vehicle so I can I cancel it.

I have requested the recording where I cancel. It will be wise for you to reinstate my policy for the tracker because I didn't sign any contract with you for the tracker.

My name is Gugulethu ref number :***4.

Waiting for your response.