Bad Service

The agent who installed the tracker on my brand new car Unfortunately did not install it correctly and removed a part in the car. He then asked me to go back to the dealer and ask them to install it as it was new. The car dealer sent me a quote for the replacement of that part as the technicians found that it was broken. The matrix technician communicated that he can’t afford to pop out the full amount. I then sent an email to matrix to assist they’ll then deal with their technician internally. Till date no one has responded to my emails/ customer service answered their calls.

I DO NOT recommend them at all. It’s a hassle getting assistance from them. You can’t even activate services on their app as no one gets back to you.