TH
Thabo H
1 reviews | Active since Aug 2023
08 Aug 2023, 11:55
Bad service
Mix telematrix isn’t your go to service provider they don’t keep up with what’s offered by the sales consultant on the phone. I just want them to uninstall their device on my vehicle because it’s just a waste
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
08 Aug 2023, 14:24Good Day Thabo Hlongwane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assisted with the testing the remote.
Regards,
Customer Care Department
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We confirm that one of our Client Service Department has been in contact with you and assisted with the testing the remote.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Aug 2023, 14:24
Official
Good Day Thabo Hlongwane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assisted with the testing the remote.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and assisted with the testing the remote.
Regards,
Customer Care Department
***
TH
Thabo H's updateReviewer Update
11 Aug 2023, 08:46Till today my issue isn’t resolved I’m told technicians will contact me and non of them has called me, is this the same issue I’ll go through when your service needs to be delivered? Since you haven’t received your payment please arrange for the device to be disconnected today from my car please…. Your service sucks you not competent
TH
Thabo H's update11 Aug 2023, 08:46
Reviewer Update
Till today my issue isn’t resolved I’m told technicians will contact me and non of them has called me, is this the same issue I’ll go through when your service needs to be delivered? Since you haven’t received your payment please arrange for the device to be disconnected today from my car please…. Your service sucks you not competent
Matrix Vehicle Tracking's replyOfficial
23 Aug 2023, 15:24Good Da Thabo Hlongwane,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.
We apologies to the unfortunate service received the matter has been escalated to Management.
We will get back to you as soon as possible.
Regards,
We apologies to the unfortunate service received the matter has been escalated to Management.
We will get back to you as soon as possible.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply23 Aug 2023, 15:24
Official
Good Da Thabo Hlongwane,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.
We apologies to the unfortunate service received the matter has been escalated to Management.
We will get back to you as soon as possible.
Regards,
We apologies to the unfortunate service received the matter has been escalated to Management.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
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Matrix Vehicle Tracking's replyOfficial
24 Aug 2023, 14:50 Good Day Thabo Hlongwane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assist with the remote.
We confirm that one of our Client Service Department has been in contact with you and assist with the remote.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Aug 2023, 14:50
Official
Good Day Thabo Hlongwane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and assist with the remote.
We confirm that one of our Client Service Department has been in contact with you and assist with the remote.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***