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bulelani N

1 reviews | Active since Jun 2021

08 Jun 2021, 14:59

bad service

i have an account with matrix tracker, i regret taking it was mislead by consulted about roadside assistance, i called in to report cause am told i owe now, i asked them to listen to call recording no one has come back to me... a lady by name of sacy in roadside assistance is always saying she will callback, if my query cant be resolved i want to cancel this service, i cant work with people who cant deliver what they promise

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Jun 2021, 16:32
Official
Good Day Bulelani N

We have been trying to get in contact with you but have been unable to.

Please advise of appropriate time to contact you tomorrow?

Regards,
Kaya Payi
Customer Care Department
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bN
bulelani N's update09 Jun 2021, 13:45
Reviewer Update
good day

my number is ***, please call me any time am waiting
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 Jun 2021, 15:35
Official
Good Day Bulelani N

We have been trying to get in contact with you but have been unable to.

An agent did forward an email to you concerning your query, please feel free to communicate with her further. 

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***
bN
bulelani N's update09 Jun 2021, 19:08
Reviewer Update
still not received a call an now my app not working... i have been calling non stop with no assistance, no one even bothers to call me to solve my query
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply10 Jun 2021, 10:56
Official
Good Day Bulelani N

Thank you for taking my call.

I have forwarded an email to you concerning your query.

Regards,
Kaya Payi
Customer Care Department
***