BAD SERVICE !! DO NOT WASTE YOUR MONEY!!!

I write to formally express my dissatisfaction with the level of service I have received from your company.

In February 2026, I purchased a new vehicle and entered into a three-year tracking contract with your company, which was paid in advance. Despite this, I have, to date, received two separate communications advising that my tracking service has been cancelled. On both occasions, I had to intervene and clarify that the contract is valid for a three-year period.

This raises serious concerns regarding the reliability of your systems and whether the tracking service is in fact active and functioning as contracted. Given the nature of the service, this is unacceptable.

Furthermore, I contacted your call centre and requested that a representative contact my wife, who is the account holder, to explain the situation. Unfortunately, the consultant I dealt with was unhelpful, dismissive, and rude, and did not properly engage with or address my concerns.

In light of the above, I request the following as a matter of urgency:

Written confirmation that the tracking service is active and functioning correctly; Clarification as to why cancellation notices were issued despite a valid prepaid contract; Assurance that such errors will not recur; and Feedback regarding the conduct of the call centre agent concerned.

Should this matter not be resolved promptly, I will have no alternative but to reconsider my relationship with your company.

I trust this will receive your urgent attention.

Kind regards,