BAD SERVICE DELIVERY FROM MATRIX BEAME!!

Poor service delivery!! I cancelled my one of my vehicles due to me selling it. I paid the settlement amount as per their email. The settlement amount was not allocated to my account and is reflecting as a credit! I have received numerous emails and sms's stating that my account is in arrears and that I will be listed at the credit berau. This is due to the settlement amount that is reflecting as a credit on the account, but not yet allocated to my account. I have phoned numerous times and eventually Simon Shiba email address *** assisted me. He said that he can see the credit on the account and will make sure that the credit is allocated to my account. To date only PART of the credit has been allocated to my account and my account is still reflecting in arrears. I have sent numerous email to Simon with no response. I have phoned numerous times holding the line for 15 minutes and nobody answers due to high call volumes! I have also now submitted request to cancel my Beame as I dont get any service delivery from them. Imagine my car is ****** and I dont get a response from them!!!! This is PATHETIC!! NO SERVICE DELIVERY AT ALL!!!